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Home > FAQ's
Frequently Asked Questions


HOW DO I OPEN AN ACCOUNT?

HOW DO I PLACE AN ORDER?

WHAT IS YOUR DROP SHIP POLICY?

HOW LONG WILL MY ORDER TAKE?

DO YOU CUSTOMIZE BEDDING?



HOW DO I OPEN AN ACCOUNT?

Accounts can be opened for retailers and design professionals in the Home Furnishings, Decorative Accessories, and Gift industries.

HomeMax‘s minimum opening order is $500. To open an account, fill out the required information requested from the link "Open an Account" at the bottom of the home page. Requests can also be faxed to 972.484.2999, as well as placed over the phone (972.484.2996).
If your account is approved, it will be in active status once the first order is shipped.


HOW DO I PLACE AN ORDER?

HiEnd Accents is available to the trade only.

There are three easy ways to place an order:
1) Faxing an order to 972.484.2999.
2) Email an order to sales@HomeMaxImports.com
3) Place an order over the phone by calling us at 972.484.2996.


WHAT IS YOUR DROP SHIP POLICY?

To accommodate drop-ship requests, HomeMax Imports charges a $15 drop ship fee in addition to freight.


HOW LONG WILL MY ORDER TAKE?

Orders are usually shipped within 24-48 hours, unless requested otherwise.


DO YOU CUSTOMIZE BEDDING?

We do not customize bedding in order to keep our cost, and therefore your prices low. However, we welcome any ideas that can improve our products either design or quality-wise. Please email us at contact@HomeMaxImports.com with feedback or questions.


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