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Home > FAQ's
Frequently Asked Questions


HOW DO I OPEN AN ACCOUNT?

HOW DO I PLACE AN ORDER?

WHAT IS YOUR DROP SHIP POLICY?

WHAT IS YOUR RETURN POLICY?

WHAT IS YOUR MAP POLICY?

HOW LONG WILL MY ORDER TAKE?

DO YOU ALLOW AUCTION-BASED SELLING?

DO YOU CUSTOMIZE BEDDING?



HOW DO I OPEN AN ACCOUNT?

Accounts can be opened for retailers and design professionals in the Home Furnishings, Decorative Accessories, and Gift industries.

HomeMax‘s minimum opening order is $500. To open an account, fill out the required information requested from the link "Open an Account" at the bottom of the home page. Requests can also be faxed to 972.484.2999, as well as placed over the phone (972.484.2996).
If your account is approved, it will be in active status once the first order is shipped.


HOW DO I PLACE AN ORDER?

HiEnd Accents is available to the trade only.

There are three easy ways to place an order:
1) Faxing an order to 972.484.2999.
2) Email an order to sales@HomeMaxImports.com
3) Place an order over the phone by calling us at 972.484.2996.


WHAT IS YOUR DROP SHIP POLICY?

To accommodate drop-ship requests, HomeMax Imports charges a $15 drop ship fee in addition to freight.


WHAT IS YOUR RETURN POLICY?

HomeMax's Return Policy is as follows:

1) All sales are final.
2) We will refund or replace defective or damaged merchandise at our discretion if you notify us via e-mail at cs@homemaximports.com within one week of receiving your order.
3) If a piece is defective/missing from a set, we will only replace or send the defective/missing piece instead of the entire set.
4) We do not send replacements for defective/damaged/incorrect items using any expedited service.


WHAT IS YOUR MAP POLICY?

HomeMax has implemented our MAP (Minimum Advertised Pricing) Policy to preserve our reputation for providing our customers with high quality and valued products. Therefore, our MAP has been established as two times our wholesale price.


HOW LONG WILL MY ORDER TAKE?

Orders are usually shipped within 24-48 hours, unless requested otherwise.


DO YOU ALLOW AUCTION-BASED SELLING?

We do not allow our products to be sold auction-wise such as on eBay or CraigsList.


DO YOU CUSTOMIZE BEDDING?

We do not customize bedding in order to keep our cost, and therefore your prices low. However, we welcome any ideas that can improve our products either design or quality-wise. Please email us at contact@HomeMaxImports.com with feedback or questions.


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